FREQUENTLY ASKED QUESTIONS
Find answers to common questions about vehicle history reports, ordering, your account, and report access.
General
A VIN (Vehicle Identification Number) is a unique 17-character identifier assigned to a vehicle. It can be used to identify the vehicle and retrieve available vehicle information.
USA Auto History provides a digital platform for customers to check available vehicle history information and access purchased reports online.
No. Available information can vary by vehicle and by the records available for that vehicle.
Vehicle History Reports
Enter the vehicle’s 17-digit VIN on the website, review the vehicle information, choose a report package, provide your email and phone number, and complete checkout.
No. The VIN entered on the homepage is carried into checkout automatically.
After successful payment, your order appears in your account and the report is processed. You will receive an email when your report is ready.
Reports are normally processed within a few minutes after the purchase, although processing can occasionally take longer.
Your purchase has been received and the report is being prepared. Once it is completed, the status will change to Ready.
Yes. The email address provided with your order is used to send report-related notifications.
A standard VIN contains 17 characters.
Make sure the VIN contains the correct 17 characters and that it was entered accurately. If the problem continues, contact us for assistance.
Yes, you can enter another vehicle’s VIN when starting a new report.
Depending on the vehicle and available records, a report may include vehicle identification, title information, accident or incident information, odometer information, theft information, lien information, salvage or total-loss information, and other available vehicle history.
No. Vehicle history information depends on available records and sources. The absence of information in a report does not necessarily mean that an event did not occur.
Yes. Visit the Sample Report page to see an example of how a report may be presented.
Motorcycle Reports
Yes, you can purchase history reports specifically for motorcycles using our Motorcycle History Report service.
Yes, most modern motorcycles use a standard 17-character VIN, which can be used to generate a report.
Motorcycle reports may include title records, reported mileage, junk/salvage records, and damage events, depending on available data.
Not all motorcycles will have extensive history records, especially older models, off-road bikes, or vehicles that have not been registered for street use.
Watercraft / HIN
A Hull Identification Number (HIN) is a unique identifier assigned to boats and watercraft, typically consisting of 12 characters.
Yes, we provide a free tool to decode basic specifications from a valid HIN.
You can order a Watercraft History Report to check for available records such as state registrations or reported damage.
Watercraft history records can be more limited compared to automobiles, and the availability of data depends entirely on third-party reporting.
Aircraft / Tail Number
An aircraft tail number (or N-Number in the US) is a unique registration mark assigned to an aircraft.
Our free tool allows you to look up basic registration and aircraft specifications using the tail number.
An Aircraft History Report may provide available registration history and other recorded events based on public databases.
Aircraft records are based on available registry and public data, which may not capture all incidents or private maintenance history.
Free Tools
Our Free VIN Decoder allows you to enter a standard 17-character VIN to retrieve basic vehicle specifications such as Year, Make, Model, and factory details.
The Free HIN Decoder is designed for boats and watercraft to decode the Hull Identification Number and provide basic vessel specifications.
The Free Tail Number Lookup allows you to search an aircraft’s N-Number to find basic aircraft registration and specification details.
The Free Recall Check allows you to enter a VIN to check for open safety recalls reported by the manufacturer.
These tools provide basic publicly available specifications and recall status. They do not provide a comprehensive history report.
A lookup may fail if the number entered is invalid, if the vehicle or vessel is too old (e.g., pre-1981 VINs), or if information is simply unavailable in the third-party databases.
Marketplace
The marketplace is an online platform where users can browse, buy, and sell vehicles, motorcycles, boats, aircraft, and parts.
You can buy or sell Cars & Trucks, Motorcycles, Boats & Watercraft, Aircraft, and Parts & Accessories.
Log into your account and use the “Add Listing” button from your seller dashboard to create a new marketplace listing.
When creating a listing, you can select whether you are selling as a Private Seller or a Dealer. This status will be displayed on your listing.
Sellers can provide vehicle details, price, location, description, and upload multiple photos to their listing gallery.
You can edit your listing details, deactivate a listing to temporarily hide it, or permanently delete it directly from your dashboard.
Buyers can use the contact form on a listing page to send a message directly to the seller. You must be logged in to send a message.
US Auto History provides the platform but is not involved in the transaction. Buyers are responsible for inspecting the vehicle, verifying information, and arranging payment and transportation safely.
No. US Auto History is not the seller. All listings are created by independent private sellers or dealers.
Sellers can optionally promote their listing to “Featured” status to highlight it in the marketplace.
Featured promotions can be purchased for 3, 7, or 30-day durations.
A Featured listing displays a yellow “FEATURED” badge on marketplace search pages and rotates through the Featured carousel on the homepage.
No. Purchasing a Featured promotion does not guarantee any specific number of views, inquiries, or a successful sale.
My Account
Your purchased reports are available from the My Account section of the website.
You can view your reports, check their status, see your remaining report credits, and access completed reports.
Yes. When a report is ready, the available download option will appear in your account.
Report Credits
Report credits represent the number of reports included with your purchased package.
1 Report – 1 credit
2 Reports – 2 credits
5 Reports – 5 credits
10 Reports – 10 credits
20 Reports – 20 credits
Your remaining report credits are displayed in your My Account dashboard.
Report Packages
USA Auto History currently offers:
1 Report – $24.99
2 Reports – $39.99
5 Reports – $69.99
10 Reports – $99.99
20 Reports – $149.99
Yes. Multiple report packages are available for customers who need to check more than one vehicle.
Yes. You can return to your account and use the vehicle VIN search to start another report purchase.
Payment & Orders
Payment is completed securely through the available checkout/payment options.
If your payment does not complete successfully, the order will not be processed as a completed purchase. You can try again or contact us if you need assistance.
Help
Contact us with your order number and, when relevant, your VIN so we can help investigate the issue.
Include your name, email address, order number if available, VIN if relevant, and a description of the problem.