Refund Policy
Refund Policy
Last Updated: August 31, 2026
At US Auto History, we aim to provide reliable digital history reports and a straightforward purchasing experience. Because our history reports are digital products that may be generated specifically in response to a customer’s VIN, HIN, or Tail Number request, please review this Refund & Cancellation Policy before completing a purchase.
This policy explains when a refund may be available and how to request one.
1. Digital Product Nature
All history reports purchased through US Auto History are digital products/services.
A report may be generated specifically for the identifier (such as a VIN, HIN, or Tail Number) submitted by the customer.
Because the service is digital and may be processed immediately after payment, cancellation may not be possible once report generation or delivery has begun.
2. Cancellation Before Report Generation
If you contact us promptly after placing an order and the report has not yet been generated or processing has not begun, we may be able to cancel the order.
Cancellation requests are reviewed based on the status of the order and whether the service has already been processed.
Once report generation has begun, cancellation may no longer be possible.
3. Refunds After Successful Report Delivery
Because the history report is a digital product that has been generated and delivered or made available to the customer, refunds are generally not available simply because the customer changes their mind or no longer wants the report.
However, this policy does not exclude or restrict any consumer rights that cannot legally be excluded under applicable law.
4. Eligible Refund Situations
A refund may be considered in circumstances including:
- The payment was successfully processed but the purchased report was not provided.
- A technical problem on our side prevented the service from being completed.
- The same order was accidentally charged more than once.
- We are unable to provide the purchased service for reasons within our reasonable control.
- Another circumstance exists where a refund is required by applicable law.
Each request will be reviewed individually.
5. Incorrect VIN, HIN, Tail Number, or Customer Information
Customers are responsible for entering the correct identifier (VIN, HIN, or Tail Number) and other requested information before completing an order.
Please carefully review your information before payment.
If a report was successfully generated using an identifier or other information incorrectly entered by the customer, the order will generally not qualify for a refund.
If you believe you entered incorrect information, contact us as soon as possible. If the report has not yet been generated, we may be able to assist.
6. History Data Availability
History reports rely on information obtained from third-party data sources and databases.
The amount and type of information available can vary between vehicles, watercraft, and aircraft.
A report may not contain every accident, damage event, title record, mileage entry, ownership record, service event, or other historical event.
Differences between the information a customer expected to receive and the information actually available in third-party records do not, by themselves, qualify for a refund.
7. Third-Party Data Accuracy
US Auto History does not control the underlying records maintained by third-party data providers.
Third-party information may contain omissions, inaccuracies, delays, or inconsistencies.
We do not guarantee that all information contained in a report is complete, accurate, or current.
A customer generally will not be entitled to a refund solely because a third-party record does not contain information the customer expected to find.
8. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us as soon as possible.
After verifying the transaction, duplicate charges may be eligible for a refund.
9. Failed or Undelivered Reports
If payment was successfully completed but the purchased report was not delivered because of a technical issue attributable to US Auto History, please contact us.
We will first make reasonable efforts to resolve the problem and provide the purchased service.
If we are unable to provide the service within a reasonable period, a refund may be considered.
Marketplace Item Transactions
Transactions and payments for marketplace items (such as vehicles, watercraft, aircraft, and parts/accessories) occur directly between buyers and sellers outside of US Auto History’s platform.
US Auto History does not process these transactions and does not issue refunds for the purchase price of any item bought or sold through the marketplace.
Any disputes regarding the purchase of a marketplace item must be resolved directly between the buyer and the seller.
Featured Promotion Refunds and Cancellations
Sellers may purchase a Featured promotion (e.g., Featured 3 Days, 7 Days, or 30 Days) to enhance their listing’s visibility.
Because purchasing Featured promotion secures enhanced placement, the fee is generally non-refundable once the promotion has been activated, except where a refund is required by applicable law.
If a seller contacts US Auto History to cancel before the promotion is activated, the request may be reviewed, but a refund is not guaranteed unless otherwise required by law.
A refund may be provided if a seller successfully pays for Featured promotion but US Auto History is unable to provide the purchased Featured service because of a technical or service failure attributable to US Auto History.
Purchasing Featured promotion does not guarantee views, inquiries, leads, purchases, or sales. We do not provide refunds due to a lack of views, leads, inquiries, sales, or buyer interest.
10. Refund Request Process
To request a refund, contact us using the email address below and provide:
- Your Order ID.
- The email address used for the purchase.
- The VIN, HIN, Tail Number, or Featured promotion order information associated with the request, where applicable.
- A description of the issue.
- Any relevant payment or transaction information.
Please do not send complete credit card numbers or other sensitive payment credentials by email.
Email: support@usautohistory.com
11. Refund Review
Refund requests are reviewed based on the order information, payment status, report-generation status, delivery status, promotion activation/service status, and circumstances described by the customer.
We may request additional information when reasonably necessary to verify an order or transaction.
Submitting a refund request does not automatically guarantee that a refund will be approved.
12. Approved Refunds
When a refund is approved, it will generally be returned to the original payment method used for the transaction, where possible.
The time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.
US Auto History does not control the processing time of a customer’s bank or payment provider.
13. Payment Providers
Payments on our website are processed through the payment options made available during checkout.
Payment providers may have their own policies and procedures regarding payment disputes, reversals, and refunds.
Where a refund is approved by US Auto History, we will initiate the refund through the applicable payment method where reasonably possible.
14. Fraudulent or Unauthorized Transactions
If you believe a transaction was made without your authorization, contact us immediately.
We may investigate suspicious or potentially fraudulent transactions and may request information necessary to verify the transaction.
Customers should also contact their payment provider or financial institution where appropriate.
15. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any consumer rights that cannot legally be excluded under applicable law.
Where applicable law provides a customer with rights or remedies that differ from this policy, those legal rights will continue to apply.
16. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
When changes are made, the updated version will be posted on this page together with a revised Last Updated date.
17. Contact Us
If you have questions about a refund, cancellation, payment, order, history report, or Featured promotion, please contact:
US Auto History
Email: support@usautohistory.com